Complaints
Our firm aims to offer all our clients an efficient and effective service and we are confident that we will do so. However, should there be any aspect of our service, or about our bill, with which you are unhappy please contact Rachel Felstead, Principal, (rachel@rfelstead.co.uk.) who will do her best to resolve any problems and provide you with information on how the complaint will be dealt with, including a copy of our written complaints procedure.
If we are not able satisfactorily to resolve the dispute without the involvement of a third party, you have the right to complain to the Legal Ombudsman an independent complaints body, established under the Legal Services Act 2007, that deals with legal services complaints. Detailed information about the Legal Ombudsman is available on its website at www.legalombudsman.org.uk or by contacting the Ombudsman by email at enquiries@legalombudsman.org.uk or by telephone on 0300 555 0333. Normally, you will need to bring a complaint to the Legal Ombudsman no later than 12 months after finding there is a problem and within six months of receiving a final written response from us about your complaint.
The Solicitors Regulation Authority can also help you if you have any complaints which relate to the professional rules made by the SRA and which can be found at https://www.sra.org.uk/solicitors/standards-regulations.
